Sprint Addresses Privacy Issues With Little Professionalism
 Monday, April 20th, 2009  by Connie T.

So I received an e-mail from Sprint's Customer Service this weekend, in response to this e-mail I sent off about wiretapping, privacy concerns, etc. etc.

First the customer service rep announced that he had forwarded my concern to the appropriate department, and that as soon as my concern was received it would be addressed.

Apparently that "department" wasn't too interested in my plight for information, and they had the same rep, David S., write back to me with the following:

I apologize for the inconvenience you have experienced due to privacy issue [SIC]. Our customers' privacy is of utmost importance. We do not share any information with prior authorization from our customer.

Thank you.

I wouldn't label breaching privacy a mere inconvenience, but we'll put that aside as one of those annoying formalities companies provide regardless of the circumstance.

But the closing sentence is intact, folks: they do not share any information with prior authorization from the customer, that's exactly how the e-mail reads. Doesn't that say it all? Of course I wrote David S. back again, refusing to let that possibly-typo-possibly-admission slip. So this saga may or may not continue...

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